Legal conditions for local account access
Our Legal conditions explain who may open and use an account, what details must remain accurate, and when we can pause access to check an account or payment record. Access or eligibility depends on local law, and our terms apply where local law permits. If your
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wallet name, phone detail or bank record does not match your account, we may ask for clarification before processing an account request. The same principle applies to DANA, OVO, GoPay, QRIS, virtual account and bank transfer records: we use the payment reference to connect activity with
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the correct account. You can read the current policy from the Legal link before opening an account, and you should check it again when we publish a material change. For Indonesian account questions, keep your payment receipt and account phone detail ready so our support route
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can locate the relevant record.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.